We’re bummed things didn’t work out for you Girl! But here’s the good news : we give you 3 days in case you want to return the product. Return requests are accepted via an email sent to us on customercare@themerche.com . (Please note : We shall only be accepting Email Return Requests.) The order number can be found in the confirmation email or sms sent to you. After we receive you email, we will respond via email within 2 working days.

The products have to be unused with the tags intact. Any sign of usage (tears, scratch, stain, broken hardware or foul odour) will result in failure of quality check and rejection of the return. If the label has been removed we cannot accept the return.

Shipping fees are non-refundable.

A charge of Rs.75 is applicable for all returns. The amount shall be deducted from the product cost paid. A charge of Rs.75 is levied on all exchanges as well, the amount shall be deducted from the exchange product value and would have to be cleared by the client before the dispatch of the exchange product.

 

We provide you with complete freedom to self-ship the product back to us, in which case no charge shall be deducted of the reverse pickup.

Pickups can only be done from the same address that the order was shipped to. We cannot change the pick-up address. In case of a change in address, the client will be requested to courier the product back to us. It should reach us within 7 calendar days from the date of the request made.

There are certain locations that Merche shall not be able to arrange reverse pickups for in such an instance the customer would have to ship it back to our warehouse. The following information shall be provided to the customer.

No refunds are made for any product in the store. Merche shall issue store credit for the amount paid (minus the shipping charge) upon receiving the product in unused and perfect condition.

Credit code Validity : 3 Months from the Date it was provided

 For any returned product that does not pass our quality check due to stains, odour, broken hardware or any other damage, the return will not be accepted and the product will be shipped back to the client.

If any order received using credit code cannot be fulfilled by us, we will reissue the credit code back to the client, with the same expiry date as before. No refunds will be made for any order.

 Items sold in the 'Sale' Category, are considered final price and no returns or exchanges shall be accepted for the same. 

At Merche we are super easy with our return policy and we hope to make it trouble-free for you.

If you do not find the product satisfying, you can return it as long as the following conditions are met :

• It must be returned within 3 days of receiving your order
• Items must be unworn and unwashed. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product. (Example : natural body odour, body deodorant, perfume etc.)
• Shoes must be tried on indoors.
• Items must have all price tags, brand tags, shoe box and all original packaging must be present
• Any gifts received must be returned with the product

Returnable products at Merche are listed below :

Any apparel are all returnable products.

We do not accept returns for Innerwear : briefs, and panties, lingerie sets, socks and stockings, etc, Fashion jewellery, sunglasses, Bags, Belts, Accessories 

During Sales, the return policy may vary, to get the exact information, always refer to the Terms and conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and hassle-free as possible.

We at Merche request you not to return the product to our courier person incase you did not like the product as soon as it is received. We have a flexible policy where you can get a Return ID generated by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

There are some conditions where we shall fail to accept the return of your order they are listed below :

• Incase the 3 days return period has lapsed, the product cannot be returned to us
• If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return may be rejected. We will then ship the product back to you at no extra cost
• We do not process a return for items that are classified as non-returnable.

Note : If you have received a non-returnable product in a damaged/defective condition, please reach out to our customer care team immediately to initiate a request of refund.

We strive to provide all pincodes in India for forward and reverse delivery. However, even if there are some pincodes that are not serviceable, you can still return the product by following the given steps :

• Within the prescribed 3 days from the date of delivery, please ensure that Return ID is generated. We request you to self- ship this item.
• Please send us the following items in a sealed bag :
  1. Product/s
  2. Brand Labels & Tags
  3. Price Tags/Shoe Box
  4. Return ID and Order ID written on a piece of paper
• Please courier the item to our Returns Address 

It takes 7- 15 working days for the shipment to reach us. Once picked up from your address. ( In some cases it might take longer )

The pick-up is done by a third party courier company and it is an extra cost borne by us.

Please make sure you keep the parcel at ready.

The pick-up will attempted twice, if the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address.

 

Exchanges
We do not offer exchanges. If you would like a different item or size, you will need to follow the returns process for a credit note and repurchase the new item. 

* Reverse Pick Up is subject to availability of the service in your area pin-code*

 

SORRY FOR THE INCONVENIENCE CAUSED.