Your guide to all things Privacy!

We at Merche have your back when it comes to your style and all your important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be a little bit tricky, but we want you to be fully cued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.

Most of the information we and the third party providers engage in, we collect from you when you visit our site and get in touch with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account. While creating and registering an account, you may provide us with personal information including name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.

We may also receive information from you via entering one of our competitons, participating in any feedback questionnaires around your shopping experiences with us, or from any communication you may have with our customer service team.

When it comes to technology that you're using to shop with it, we collect device specific information which can include the model, operating system, unique device identifiers and mobile network information. We also use browser cookies to recognise you when you return to our site after your first visit. Cookies are helpful for your return visits to a site as they remember your login, preferences, and other personalised functions.

We use cookies to measure website traffic, on-site behavior for the purposes of marketing and make your on-site experience as relevant to you as possible. You can at any given point disable this feature on your browser if you do not want your website activity to be recognized as your own, however this may limit your use of some features on our site.

When shopping or engaging with our service we may use your IP address or location services from your device to geo-locate your approximate location. We do this to ensure we are providing you with relevant and optimum shopping experience with regards to everything from showing you the correct prices, delivery methods and address options.

We will not sell or distribute your information to third parties unless we have your express consent to do so or required by law. The information we collect from you is used for the purpose of processing, fulfilling and delivering an order to you, responding to an enquiry you submit to us via customer service channels, sending you email correspondence via our newsletter (if you have opted), business analyst, reporting and market research to improve our products and services.

We partner with third parties to manage our payments, advertising, marketing and email marketing. Some of your information is processed by these third parties on our behalf. When opting into receiving communications by us or by placing an order with us via our platforms, we hope that you read our privacy policy and terms, and that you consent to the use and storage of your information as mentioned in this policy.

Further when you subscribe to our database and provide us with your personal information, you consent to our use of your personal information, such as name, email address and phone number for marketing purposes. This includes but is not limited to, sending you correspondence such as newsletters, competitions and promotions via email, SMS, social media and postal mail.